Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some old thinking can help you establish a sustainable management system for enterprise services.
Join us for the big re-think and find out how to simplify and sustain enterprise service management with the Unified Service Management Method.
• Establish a service management system with 5 processes and 8 standard workflows
• Leverage existing and emerging practice frameworks
• Apply the method to all services of any kind